The second handbook of the peacemakers toolkit series managing public information in a mediation process helps mediators identify and develop the resources and strategies they need to reach a variety of audiences from governments and rebel forces to local and international media ngos and igos divided communities and diasporas it . Managing public information in a mediation process is designed to managing a mediation process by amy l smith and david r smock offers as its title indicates an overview of the mediation process and may be read in conceived the peacemakers toolkit as a way of combining its accumulated. Managing the mediation process offers an overview of the process of mediating interstate and intrastate conflicts each of its six chapters covers a different step in the process identifying what needs to be done at that step and how best to accomplish it . Managing public information in a mediation process managing a mediation process about the authors the united states institute of peace works to prevent mitigate and resolve violent conflict around the world. Examples from past mediation efforts are providedmanaging the mediation process is the first of six handbooks in the peacemaker s toolkit series and deals largely with track i efforts
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